Improving Efficiency for Enterprises and Satisfying Customers, ORION STAR Eases the Workforce Crunch of the Service Industry

2022-01-18 17:52

Near the end of the year, the catering industry will usher in the peak season again. However, the restaurant owners have had mixed feelings due to the impact of the "personnel turnover" at the end of the year. The difficulty in personnel recruitment, retention and employment in the traditional service industries represented by the catering industry has once again attracted social attention.

Under the trend of intelligence, how to break the labor shortage in service industry?

In terms of labor shortage, the catering industry is a typical example in the service industry. Waiters and dishwashers, as relatively basic occupations, generally have low income, high work intensity and little space for promotion, making the catering industry less attractive to young people. Especially by the end of the year, the catering industry is the "hardest hit area" for the loss of front-line employees. During the Spring Festival, the catering industry may not be able to operate normally due to the insufficient number of employees, and there will be a long "recovery period" even after the New Year.

Not only the labor shortage, but also the expensive labor cost is also squeezing the profit margins of the service industry. The Caixin PMI for November 2021 released recently recorded a reading of 52.1. The input price of the service industry is affected by the labor cost and the increase in the price of raw materials and energy, and has maintained an upward trend for 17 consecutive months, with a significant increase in November 2021, the highest since June 2021. In November 2021, although the charge price of the service industry rose for the third consecutive month, the increase fell back. Since November 2020, the input price index of the service industry has continued to be higher than the charge price index, and the survival pressure of enterprises in the service industry has become prominent.

In addition to the pain points of the industry, the risk of crowds gathering under the epidemic, epidemic prevention restrictions on the movement of people, and the tide of employees returning home at the end of the year have further highlighted the difficulty of employment in the service industry.  

Robotic assistance

“Super Staff” Eases the Workforce Crunch of the Service Industry

Despite the looming year-end labor shortage, some restaurant owners are not panic. Walking into restaurants such as Pizza Hut, Haidilao, Dadong, Quanjude, Xibei, and Jiahe Yipin Congee, the figures of "special waiters" gave us the answer.

They are graciously greeting customers at the door of the restaurant, bringing guests in and recommending special dishes and membership discounts, and humming a song and shuttling between tables to deliver meals -- This is the restaurant marketing service robot Lucki from ORION STAR. It "delivers meals during busy hours and attracts customers during leisure hours" to solve the meal delivery and marketing needs of catering enterprises. It can deliver 400-600 dishes per day, which means that the original work of 2-3 full-time runners can be solved by only one robot, and there is no need to worry about the employee turnover at the end of the year.

Moreover, due to the high mobility of waiters in the catering industry, it is difficult to cultivate skilled workers, and many shop assistants are not proficient in their own products and culture. Fortunately, the Lucki can provide support for service specialization through customized Q&A and industry Q&A configuration. For example, when a customer asks "What is the Juqi Roast Duck?", it can introduce it by voice.


Not only restaurants, patients coming and going every day and various problems also make hospital staff overwhelmed. At the Seventh Hospital of Chengdu Chenghua District, the  Greeting Robot mini from ORION STAR answered the various questions raised by the patients, such as "Where is the pediatrics department?" "Which department should be registered with does the baby have a cough?", and the screen on the head would also display the information that patients need to inquire about in a timely manner, which greatly reduces the repetitive consulting work of the guide staff.


It's cute and small, but powerful. It can provide services such as active welcome, pre-check triage, inquiry service, and road guidance, and it can also sing and dance, making many frowning children smile.


Greeting Robot in the office building of Baoland Property

And in the front desk of the office building of Baoland Property, the "Super Staff" ORION STAR Robot is on duty, which also alleviates the pain point of labor shortage and high labor cost. Whether it’s a customer visit or a job seeker coming for an interview, or courier to deliver items, you only need to enter your name, mobile phone number and relevant information on the robot to quickly identify and register. In addition, the robot can also link with IOT equipment such as access control and gates to undertake various human and administrative reception tasks such as interviews. The data shows that a robot can save an average of 0.7 manpower on average at the front desk of an enterprise, and the cost is only 35% of the traditional human cost.

Behind the counterattack of the service industry, ORION STAR hardcore technology is recognized

Today, whether you walk into an exhibition hall, a hotel or a government office, there always been an ORION STAR robot providing you with a guided tour. Data shows that there are nearly 30,000 robots on duty, serving nearly 10,000 customers, with an average daily voice interaction frequency of more than 15 million and a total number of served person-time of more than 300 million.

Why OrionStar Robot can be recognized by so many enterprises in the service industry. In addition to being able to work 7*24 hours, reducing costs and increasing efficiency, strong voice interaction is also an important factor for customer recognition from the perspective of underlying technical support. For the service industry, the communication skills of staff are essential. At the voice interaction level, Orion Star robot has three major advantages:

Accurate recognition: Industry-leading recognition accuracy in noisy environment, 6-microphone ring array, 5-meter radio range, and 94% recognition rate in 75dB noise environment.

Smooth communication: At present, the Greeting Robot series of robots have landed in more than 20 scenes. With abundant knowledge base of industry scenes and over 15 million daily voice interaction frequency, Greeting Robot series have a 100% correct reply rate of tens of thousands of general chats. Recently, Greeting Robot has added a powerful encyclopedia function, and the Q&A interactive function has been further enhanced, which can be called the robot version of "Baidu Encyclopedia". "Who was the first emperor of the Tang Dynasty?" "Make a sentence with ‘Ya Que Wu Sheng", "Please give an introduction to Suzhou", whether it is famous sentences, synonyms, sentences, garbage classification, or new crown epidemic query, idiom dictionary, history and translation, it can answer the questions of users anytime and anywhere.

Based on its "fluent answers" and powerful "brain capacity", when the robot can not only hear, but also understand, and respond to the needs of users, and promote the natural degree of voice interaction technology and human-computer interaction to a higher level, the human-machine dialogue "has mutual exchange, and avoid awkward silence and getting off the subject", which will undoubtedly bring better service experience to users.

Standard explanation: A robot will not be affected by emotion and can achieve consistent service state. With Greeting Robot series, customers are no longer troubled by high personnel turnover and training cost. Managers can customize the question and answer settings, standardize the content of the robot question and answer according to the actual use scene, and achieve the unification of service standards; based on the interactive ability of question and answer generalization, the Greeting Robot can answer tricky questions fluently to improve service satisfaction.

If the past ten years are the technical reserve period for intelligent service robots, the next ten years will be its golden development period. From restaurants and hotels to hospitals and enterprise reception desks, more and more ORION STAR robots will improve service experience and better meet the people's living and working needs. At the same time, they will continue to explore new models and enrich new formats to bring more development opportunities for themselves.